Spiribam FAQ | Caribbean Rum & Fine Spirits Questions

Rhum JM bottle on a wooden surface with green leaves in the background

HELP

Frequently Asked Questions

Shipping

Shipping information and order fulfillment details

Do you deliver orders within the USA

Orders for delivery in USA

Who fulfills my order if I purchase alcohol from your website?

If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

Do you ship orders outside the continental United States?

Orders only fulfill to the continental US only.

Can you ship to a PO Box?

Please note we cannot ship to a PO Box

How long does it take to process and deliver my order?

Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

Which carriers are used to deliver alcohol orders?

Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay
network. Retailers use a variety of fulfilment carriers including GLS and UPS.

Will alcohol and merchandise in the same order arrive together?

If your order contains both alcohol and merchandise, they will be sent in separate
shipments.

Refunds

Refund eligibility and return guidelines

Can I change my order?

Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email orders@spiribam.com before the order ships.

Can I return my order?

Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email orders@spiribam.com and we will make it right.

Can I cancel my order?

Orders may be requested to be canceled until they are shipped. A request to cancel
does not guarantee cancellation. Please send requests to orders@spiribam.com.

Can I get a refund?

We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to orders@spiribam.com.

What happens if my order arrives damaged?

If your order arrives damaged, our team will work to make it right! Send us an email
orders@spiribam.com with a photo of the damaged order and we will coordinate a
reshipment within 3 business days.